Responsible Gaming

Gambling Should Be Entertainment

At Mystake, we're committed to promoting responsible gaming. Gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. It's important to gamble within your means and to never chase losses.

Only gamble with money you can afford to lose, and always set limits before you start playing.

Age Verification

Mystake is only available to players aged 18 years or older in the United Kingdom. This is a legal requirement to protect young people from the potential harms of gambling.

If you are under 18, you must not use this website or participate in any gambling activities.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please review the following checklist and seek help if any of these apply to you:

• Chasing losses by gambling more to recover money lost
• Gambling with increasing amounts of money to achieve the same excitement
• Feeling restless or irritable when attempting to reduce gambling
• Hiding gambling activities or gambling expenditure from friends and family
• Neglecting work, school, or family responsibilities due to gambling
• Using gambling to escape problems or negative emotions
• Borrowing money or going into debt to fund gambling
• Lying about the extent or frequency of gambling
• Unsuccessful attempts to reduce or control gambling
• Experiencing mood swings or depression related to gambling

If you recognize any of these warning signs in yourself or someone you know, please reach out for support immediately.

Self-Help Tools & Protections

Mystake offers a range of tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you're willing to deposit within a specified timeframe (daily, weekly, or monthly).
• Loss Limits: Restrict the maximum amount you're willing to lose within a set period.
• Reality Checks: Receive periodic reminders of how long you've been playing and how much you've wagered.
• Session Time Limits: Set a maximum duration for your gaming sessions.
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account if you feel you need a break from gambling.
• Account Closure: Close your account permanently if you wish to stop gambling entirely.

To access these tools, log into your Mystake account and visit the Responsible Gaming section, or contact our customer support team.

Support Organizations & Helplines

If you're struggling with gambling, professional help is available. Here are trusted organizations offering free, confidential support:

United Kingdom

• GamCare – Free support, counselling, and information about gambling addiction
  Website: www.gamcare.org.uk
  Phone: 0808 8020 133 (Free, 24/7)
• GamStop – National self-exclusion scheme for online gambling
  Website: www.gamstop.co.uk
  Allows you to self-exclude from all UK-licensed online gambling operators
• Gamblers Anonymous – Peer support meetings and fellowship
  Website: www.gamblersanonymous.org.uk
• National Problem Gambling Clinic – NHS specialist treatment service
  Phone: 0203 228 0000

International Support

• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org | Helpline: 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de

If You Need Help

There is no shame in seeking support. If you believe you or someone close to you may have a gambling problem, please reach out to one of the organizations listed above. Help is available, and recovery is possible.

Remember: Gambling should only be a form of entertainment. If it's causing you distress or financial hardship, stop and seek help today.

For immediate support in the UK, contact GamCare on 0808 8020 133 (24/7, free and confidential).

This Responsible Gaming information is provided by abaxles.co.uk as an affiliate of Mystake. We are committed to promoting safe and responsible gambling practices in accordance with UK gambling regulations.